Legal: Website Terms of Use 
   GUESTBOOK: Sign ~ View 
 
  This diary has opened in a separate window ~ just close it when you finished with this page.         
 

 

 DIARY:

NOVEMBER

1 November 2006 ~

If you haven't visited October's diary lately, I dropped a big entry in for the 31st.

____________________________

 

2 November 2006 ~

Following on from October 31st's diary entry. I now have a poll. Here's a brief summery - feedback via the poll or email, would be great:

Saturday, the gown consultation that was due in that afternoon & had been sent a confirmation email at the beginning of the week, forgot.

Sunday 9.30am phoned my 2pm appointment (to check she knew the clocks had gone back) & spoke to a very young child. "Is ***** there?". No. "Is this the right number for *****?". Yes but she's out. "I'll try her mobile". I did & left a message.

2pm came & went. At 3pm I called her house again. I speak to the little girl again. She's out- again. So I ask if daddy's there? I ask him if he knows where she is because she's not answering her mobile & she was due to me for an appointment at 2pm. I am then told she's ill. So I say, "oh so I suppose she's hauled up in  bed then?" And was told yes. Great!

I had a Monday (30th) appointment who was made aware of the wedding dates of the lady's who were booked in for the weekend before her & that if they were to book, I may not have been able to accommodate her. She provisionally booked Monday but said that given this info she would keep looking & if she found something else she liked she would go for it given the uncertainty of my situation. That suited me, I don't think what she wanted was really my thing anyway but clearly I shouldn't have shown any loyalty to first come, first served with my 28/29th consultations because Monday girl did find something else & cancelled & the weekend gals were no shows.

I had a lady not bother to show, cancel or apologise earlier in the year for a Bank Holiday Monday consultation.

Possible solutions?

A consultaion lasts around 4 hours. What is the answer, charge a fee for appointments?

Or, take deposits for appointments, refundable as long as the person attends or the appointment is cancelled 24 hours or more in advance.

What would a client who wishes to book an appointment & intends to show up, feel comfortable with?

Here's the poll, please let me know what you think.


What age group do you fall in to?
21 & under
21-30
30-40
40+
How best can designers booking clients in for consultations avoid 'no shows'?
Charge a 100 CONSULTATION FEE, paid for in advance of the appointment.
Charge a 50 CONSULTATION FEE, paid for in advance of the appointment.
I would not like the idea of being asked to pay for a consultation.
Charge a 100 REFUNDABLE DEPOSIT, paid for in advance to secure the appointment.
Charge a 50 REFUNDABLE DEPOSIT, paid for in advance to secure the appointment.
I would not like the idea of being asked to put down a deposit to guarantee I attend or cancel at least 24hrs in advance.
I don't like any of those options.
I have another idea (please let me, Chantal, know via email).
Who are you?
I am a Bride.
I am a member of a bridal party.
I am a non-wedding visitor & am not here for educational research.
I am visiting for educational research.

 

And, if after this, you're not surveyed out. I have just devised a more general one for visitors (if you feel inclinded):

It should take no more than 10 minutes to fill out:

Chantal Mallett's Main Survey.

 

___________________________________________________

 

24 November 2006 ~

Love, Life & Surveys:

Well, what can I say, the diary is a little thin this month. Suffice to say that the friend I spent time with last month, chatting (& flirting) away with in my workroom, while my scheduled gown appointment stood me up is now my boyfriend, so whilst still being most aggrieved that my Sunday 29th appointment didn't show or contact me since to explain, I'm not sorry she didn't come ;)     And right now I'm wearing a big fat coating of happy teflon & nobody can do or say anything to unduly ruffle my feathers right now. So for now, no gripes over crappy experiences with retailers or bridezilla stories (oh & yes, he's read the diary & still likes me! And in the spirit of being very honest with each other, I'm not saying anything here he doesn't already know).

The survey above, on the subject of 'no shows' is throwing up some good results. Of the brides that have taken the survey there is pretty much an even split between returnable deposits of 50 or 100. I have also had my clients email me regarding this to let me know it is quite normal to put deposits down at beauty salons, etc. & some London restaurants (how out of touch am I living in the country) & that they would have been cool to pay a deposit. After all we are talking about a deposit that is returnable whether you go on to order or not, all it would mean is that brides commit to attending the appointment or being responsible enough to cancel it. As someone put it to me, if you're old enough to get married, your old enough to honour your appointments. Ahhh, yes, in an ideal world!

I'm also finding the results of the bigger, main survey, interesting. How interesting that nearly all respondents get less keen on the potential source of their bridal gown the further away from the UK it is made. It's not just China, India, etc. that seems undesirable but America too. So far you ladies do not like your dresses being bought in from anywhere in the world really & altered in the bridal shop, especially not from the USA or China, etc. So all I can say is yikes! That's the way most dresses in the UK are sold, the sources of many brands are the US, far east, etc. & there are alot of British labels, still fronted by the designers that founded them, that are owned by one Chinese business man with production for these labels in China.

I also had an interesting comment for the question linked to this:

Is there any scenarios in the question above you would not be happy with?
  • If 'Yes' - please elaborate:    "Anything that invoves excessive airmiles. I don't mind expensive but not to literally cost the earth!!"

An interesting point. And if they're not being flown in, they're coming in on containers- that's less polluting but there is also the question of how we all feel about so much of our goods being manufactured in places like China. Our manufacturing jobs are being lost to Chinese workforces, telesales, call centres, tech chat (thankyou AOL!), you name it is being contracted out to India, etc. And of course every time we all buy something made in China, & lets face it sometimes it's hard to avoid doing so even if you wanted to, we condone China's record on human rights. Well, before this diary sinks into depression, I will draw a line under my thoughts on this for now. The results so far for this question are below:

 

(A) Gown made-to-measure in the UK by a Couture Designer.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 7 77.78%
Maybe. 2 22.22%
No. 0 0.00%
Total 9 100%


(B) Gown made-to-measure in the UK by a dressmaker or in a bridal shop's onsite workroom.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 4 44.44%
Maybe. 4 44.44%
No. 1 11.11%
Total 9 100%


(C) Gown made by the designer / manufacturer in their UK factory to measurements.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 3 33.33%
Maybe. 2 22.22%
No. 4 44.44%
Total 9 100%


(D) Gown made by the designer / manufacturer in their UK factory to a standard size & altered at the point of sale.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 1 11.11%
No. 8 88.89%
Total 9 100%


(E) Gown made by the designer / manufacturer in their European factory to measurements.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 3 33.33%
No. 6 66.67%
Total 9 100%


(F) Gown made by the designer / manufacturer in their European factory to a standard size & altered at the point of sale.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 1 11.11%
No. 8 88.89%
Total 9 100%


(G) Gown made by the designer / manufacturer in their American factory to measurements.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 1 11.11%
No. 8 88.89%
Total 9 100%


(H) Gown made by the designer / manufacturer in their American factory to a standard size & altered at the point of sale.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 0 0.00%
No. 9 100.00%
Total 9 100%


(I) Gown made by the designer / manufacturer in their Chinese / Indian or similar factory to measurements.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 1 12.50%
No. 7 87.50%
Total 8 100%


(J) Gown made by the designer / manufacturer in their Chinese / Indian or similar factory to a standard size & altered at the point of sale.

Frequency Analysis
Answer Count Percent
20% 40% 60% 80% 100%
Yes. 0 0.00%
Maybe. 0 0.00%
No. 9 100.00%
Total 9 100%

___________________________________________________
 
 
From Russia with laughs.
 

What else? Well, earlier this month I checked out a few of my inbound links to the website from October & found a blog in Russia that when treated to Alta Vista's Babelfish provided some amusement.

Well 'amusement', aside from the fact that the writer was using my images to study for a 'how to' in creating my work. Hmmmmm. yes, that's why I showcase my work!

But still, read & giggle:

 

 

 

O.K. so firstly, huh? It's like reading Shakespeare & how the heck does Tolstoy come in to it?

Secondly, I love, love love the translation of 'drooling' & thirdly, I'm guessing, the bobbin thing translates as French knitting using a wooden cotton real with four nails hammered into it (or maybe you girls owned a posher, shop bought  version). Ahh (nostalgia moment), French knitting, a time when toys were a little simpler & a lot cheaper than XBOXs or Roboraptors. Can you imagine what 2006's children would say this Christmas, if they unwrapped a contraption for creating French knitting......? At a guess "What the **** is this crap! Where my new laptop!" And I'm guessing, "sorry darling, not this year, the wedding's tapped us out", isn't going to wash.

So, getting back to Ye Russian Girls - a bit wide off the mark but thanks for the laugh. And in the spirit of helping you understand this 'technology':

 

Or to translate:
"It is little the know technology of the imagination, the creativity & the skill."

 

Oh & you, readers of my diary, can all call me 'Chantal Of Mallett' from now on (I like to think of it, as a little like Helen of Troy).

___________________________________________________

Wedding Met watch - a staggering 12 suppliers, a whole 2 up on the end of last month!

 


 

2006: Entires for MAY  .  JUNE  . JULY  . AUGUST  . SEPTEMBER   .  OCTOBER  . NOVEMBER  .  DECEMBER